Shipping policy
Shipping Policy
Top Luxury Oils
Thank you for shopping with Top Luxury Oils. We carefully prepare and package each order to help ensure your perfume oils arrive safely and in excellent condition.
Order Processing
Orders are typically processed within 1–2 business days after payment is successfully received.
Business days are Monday through Friday, excluding major U.S. holidays.
During holidays, special promotions, new collection launches, or periods of unusually high order volume, processing may take slightly longer.
Shipping & Delivery
Shipping rates and available delivery options are displayed at checkout based on your order and destination.
Estimated delivery times shown at checkout begin after your order has been processed and accepted by the shipping carrier.
Delivery dates are estimates and are not guaranteed, as carrier delays, weather conditions, holidays, customs processing, and other circumstances outside of our control may affect delivery.
Tracking
When tracking is available, tracking information will be provided after your order has shipped.
Please allow time for the shipping carrier to scan and update the tracking information after your shipping confirmation is issued.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible at topluxuryoils@gmail.com. We will make reasonable efforts to update the address if the order has not yet been processed or shipped.
Once an order has been shipped, we cannot guarantee that the shipping address can be changed or that the package can be redirected.
Delayed, Missing, or Lost Packages
If your tracking information shows an unusual delay or your package appears to be missing, please contact us at topluxuryoils@gmail.com with your order number and relevant tracking information.
We will review the situation and assist with available next steps. Carrier delays and delivery issues will be evaluated individually based on the tracking information and circumstances of the shipment.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, please first check the delivery area, household members, neighbors, building management, or other secure locations where the carrier may have left the package.
You may also need to contact the shipping carrier for additional delivery information.
If you still cannot locate your order, contact us at topluxuryoils@gmail.com, and we will review the situation with you.
Damaged or Incorrect Orders
We want your order to arrive correctly and in good condition.
If your order arrives damaged or you receive an incorrect item, contact topluxuryoils@gmail.com as soon as possible and include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging when applicable
We will review the information and determine the appropriate resolution, which may include a replacement or refund.
Please do not discard damaged products or packaging until your request has been reviewed.
International Shipping
When international shipping is available for your destination, available shipping options will be displayed at checkout.
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country or local authorities unless otherwise stated at checkout.
International delivery times may vary due to customs clearance and local carrier processing.
Questions
For questions regarding shipping or an existing order, contact:
Top Luxury Oils
topluxuryoils@gmail.com
Last updated: August 11, 2026