Refund policy
Refund & Return Policy
Top Luxury Oils
We want you to feel confident when purchasing from Top Luxury Oils. Because perfume oils are personal-use fragrance products, returned products must meet the eligibility requirements below.
10-Day Return Policy
We accept eligible return requests made within 10 days of confirmed delivery.
To qualify for a return, the product must be:
- Unused
- Unopened
- Unaltered
- In its original condition
- In its original packaging
Proof of purchase or the applicable order number may be required.
Products that have been opened, used, sampled, altered, damaged after delivery, or otherwise cannot be returned in their original condition are generally not eligible for return for change-of-mind reasons.
How to Request a Return
Before sending any product back, contact us at:
Please include your order number and the reason for your return request.
Returns must be reviewed and authorized before being sent back. Please do not send products back without first contacting us.
Return Shipping
For approved returns involving a change of mind, fragrance preference, or other reason unrelated to an error by Top Luxury Oils, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return results from an error by Top Luxury Oils or another circumstance for which we determine a shipping refund is appropriate.
We recommend using a trackable shipping method for returns.
Fragrance Preference
Fragrance is highly personal, and the way a scent smells or develops can vary from person to person.
A dislike of a fragrance, change of preference, or a fragrance smelling different than expected does not qualify an opened or used product for return.
We encourage customers to carefully review fragrance descriptions and scent notes before purchasing.
Damaged or Incorrect Products
If your product arrives damaged or you receive an incorrect item, contact us at topluxuryoils@gmail.com as soon as possible.
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the product and packaging when applicable
After reviewing the information, we will determine the appropriate resolution, which may include replacement or refund.
If the issue resulted from an error by Top Luxury Oils, you will not be required to pay additional shipping charges to correct our error.
Non-Returnable Items
The following are generally not eligible for change-of-mind returns:
- Opened perfume oils
- Used or sampled perfume oils
- Products that have been altered
- Products not returned in their original condition
- Items returned outside the 10-day return period
- Items marked final sale, when clearly identified as final sale before purchase
This does not limit remedies that may be available for products that arrive damaged, defective, or incorrect.
Refunds
Once an authorized return is received, it will be inspected.
If approved, the refund will be issued to the original payment method.
Your bank, credit-card provider, or payment processor may require additional time to post the refund to your account after it has been issued.
Order Cancellations
If you need to cancel an order, contact topluxuryoils@gmail.com as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped. Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.
Exchanges
If you received a damaged or incorrect product, contact us so we can review the issue and determine the appropriate resolution.
For change-of-mind fragrance selections, we generally recommend returning an eligible unopened product under this policy and placing a new order for the desired fragrance.
Contact
Questions regarding returns, refunds, damaged products, or incorrect orders can be sent to:
Top Luxury Oils
topluxuryoils@gmail.com
Last updated: August 11, 2026